Since April 29th(the actual day it arrived at my house) and 30th, the first full day I wore it;I have had my Apple Watch. I've had nothing but great things to say about itand how I think it is helping me keep my head up…in the present…focused on theday, focused on the data that I want to keep track of (via Glances) about me.Being a "first adopter" of technology such as this means there willbe bumps in the road. My first bump came late this past week. The tapic enginewhich creates taps that are aligned withcertain notifications started to weaken and work intermittently. At first Ithought it was in my head…those of you that know me know that I am anover-thinker. My thinking was confirmed, unfortunately…yesterday while outusing the Apple Maps app which syncs to the watch…providing taps when left andright turns are eminent. For a moment I thought again that this"issue" may only be in my head and to move on with the rest of theday. But then…I thought…you paid A LOT of money for this device…you owe it toyourself to see what is going on. So…I went to the Apple Store.
The Genius was verysupportive! He did his due-diligence…using prompts on his iPad to talk methrough what I thought was going on. We tried to a hard re-start followed bycreating an alarm to see if I could feel the notification. I did…but still feltunsure as to whether or not the issue was resolved. I asked if we had to haveconclusive evidence before sending the watch off for further diagnosis. TheGenius said no; that the fact I came to the store with a concern and that I wasnot satisfied with the limited diagnosis available in store was enough towarrant sending the watch off to be examined. I was very impressed with theservice I was getting. The Genius went to the back, got a box to set things upfor shipping, and we unpaired the watch with my iPhone. As we finished the transaction, he told methat 3 or 4 watches have come in with issues…he told me that Apple is callingthese issues a "capture" an opportunity to research a flaw to preventit from occurring in future iterations. I thought that was kind of cool…a"capture." It goes without saying that Apple knows moments like thisare going to happen. As they started shipping they knew there were issues likethis…maybe even knew what percent of watches shipped had issues like mine. Thatsaid, the concept of "capturing" these watches when consumers bringthem back speaks highly of Apple and their pursuit of making this technologywork and…more importantly…keeping their customers happy so that, like me…theywill more than likely continue to stay in the ecosystem.